All orders are shipped with DHL and arrive in 7-10 business days provided that the product is in stock.
Do you ship internationally?
Yes, all our international orders are shipped via DHL Express, with expected delivery in 7–10 business days. After DHL collects your order, you’ll receive an email including the tracking number so you can check its status online.
Important: Customs, import duties, and taxes are set by the destination country and are the buyer’s responsibility.
Note that trade preferences like AGOA (U.S.) are no longer in effect as of September 2025, so duties may apply even for goods from Africa. Some countries in Europe may still offer preferential treatment (e.g. via EUR.1 certification) depending on origin and agreements.
If you’re unsure or concerned about import duties, feel free to reach out — we respond quickly and are happy to help.
What is your exchange policy?
We want you to love and cherish your mille collines piece, and we’re committed to making sure it’s the perfect fit.
If you’re not entirely satisfied, we offer an exchange or store credit within 21 days of receiving your order.
All items must be unworn, unwashed, and undamaged, with the original swing tag attached.
To request an exchange or store credit, please email sales@millecollinesafrica.com with your order number, and one of our team members will assist you promptly.
For South African customers, we can arrange a door-to-door collection and delivery of your exchange.
For international customers, we’re happy to guide you through the process; however, return shipping costs and any applicable import duties or taxes are the buyer’s responsibility. Once we receive your returned item, we’ll issue your store credit or dispatch your new piece.
What is your return policy?
We offer a 21-day return policy for both national and international orders.
All items must be unworn, unwashed, and undamaged, with the original swing tag attached.
To request a return, please email sales@millecollinesafrica.com with your order number, and one of our team members will assist you shortly.
Returns are processed as store credit, issued via email in the form of a digital gift card that can be used anytime, it never expires.
Please note that for international returns and local orders, shipping costs and any applicable import duties or taxes are the buyer’s responsibility.
When can I expect my store credit?
Please allow 1-2 weeks to issue your store credit. Once we have collected and accepted your item(s) your store credit will be processed and we’ll send you a gift card via email.
What if the product is damaged or defective?
If you received a damaged or defective product, please email sales@millecollinesafrica.com with your order number and a photo of the garment. We'll take care of you!
I placed the order but haven't received a shipping confirmation?
Once your order is fulfilled, you will receive an email confirmation with shipping details and a tracking number that can be used online to track the parcel. The online tracking system will be available once the parcel is scanned which can take up to 6 hours.