National Orders (within South Africa)
We offer a 21-day return policy from the date of delivery. Items must be unworn, unwashed, and undamaged, with the original swing ticket attached.
To request a return, please email sales@millecollinesafrica.com with your order number. A member of our team will contact you shortly to assist with the process.
International Orders
Please note that for international purchases, we do not offer refunds. We are happy to facilitate exchanges or issue store credit, provided the items meet our return conditions. Store credit is issued via email as a digital gift card—it never expires and can be used at any time online or in any of our physical stores. Returns due to unpaid duties will receive store credit minus return shipping and duties incurred.
*Please note that all refunds are processed minus any credit card or payment processing fees incurred on the original transaction.
If you are based in the European Union, you have the right to withdraw from your order within 21 days of receiving your items, in accordance with EU Directive 2023/2673. To exercise your right of withdrawal, you may submit a request directly by contacting us at sales@millecollinesafrica.com with your name and order number. You will receive a confirmation by email once your request has been received.
Please note the following conditions:
Items must be returned unworn, unwashed, and undamaged, with the original swing ticket attached. Return shipping costs are the responsibility of the customer. A 4% restocking fee will be deducted from your refund to cover non-recoverable payment processing costs incurred on the original transaction. Refunds will be processed within 14 days of receiving the returned items.
Please note that items made to order or produced to your specifications are exempt from the right of withdrawal, as permitted under EU consumer law.
For any questions, please contact us at sales@millecollinesafrica.com.